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Receptionist / Front Desk Representative
Full-time / Permanent
United Arab Emirates (Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah) GCC / KSA
Position Overview
The Receptionist is the first point of contact for guests, clients, and visitors. This role delivers professional, efficient, and friendly front desk and administrative support, ensuring smooth check-in/check-out experiences (for hotels) or seamless reception operations (for corporate settings) in line with UAE hospitality and business standards.
Department: Front Office / Administration / Guest Services
Reports To: Front Office Manager / Office Manager
Key Responsibilities
Front Desk & Guest Interaction
Welcome and greet guests/clients warmly and professionally upon arrival and departure.
Provide information about services, facilities, and local directions.
Respond promptly and courteously to guest enquiries, requests, and complaints, escalating when necessary.
Assist with check-in/check-out processes (for hotels), including reservations, room assignments, and key issuance.
Administrative & Communication Tasks
Answer, screen, and forward incoming phone calls professionally.
Manage emails, messages, and correspondence efficiently.
Maintain a neat, welcoming, and organized reception area.
Support administrative tasks including data entry, filing, scheduling, and documentation.
Maintain visitor logs and manage access control, where applicable.
Systems & Cash Handling
Use property management systems (e.g., Opera PMS) or administrative software for reservations and record-keeping.
Process payments, bills, and invoices accurately (hotels or corporate reception with cashier duties).
Maintain accurate records and hand over shift logs to colleagues.
Coordination & Support
Liaise with housekeeping, maintenance, concierge, and other departments to ensure prompt resolutions to guest needs and smooth operations.
Support marketing efforts through upselling of services, room upgrades, or packages (hospitality context).
Compliance, Safety & Standards
Adhere to UAE health, safety, hygiene, and security procedures.
Uphold company service standards, presentation guidelines, and brand values.
Qualifications & Requirements
Education & Experience
High school diploma or equivalent (certificate/diploma in hospitality, customer service, or related field preferred).
Previous experience in a front desk, guest services, hospitality, or customer service role is preferred (1–2 years in a hotel or corporate front office is typical).
Skills
Excellent communication and interpersonal skills with professional telephone etiquette.
Proficient in Microsoft Office and front desk/HMS software (e.g., Opera, PMS) where applicable.
Strong customer service orientation and ability to multitask in a fast-paced environment.
Good organizational skills and attention to detail.
Languages
Fluent English (essential); Arabic and/or other languages are an advantage.
Personal Attributes
Professional appearance and presentation.
Friendly, patient, and solution-focused demeanour.
Ability to remain calm under pressure and work varied shifts (including weekends/holidays in hospitality).
Typical Benefits (UAE/GCC Market)
Competitive salary (often tax-free).
Visa sponsorship, medical insurance, and end-of-service benefits.
Accommodation and transport allowance (varies by employer).
