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Front Office Supervisor
Full-Time
United Arab Emirates
Position Overview
The Front Office Supervisor oversees daily front desk operations to ensure exceptional guest service, operational efficiency, and compliance with UAE hospitality standards. The role involves supervising front office staff, resolving guest issues, supporting revenue goals, and ensuring adherence to hotel policies and UAE regulations.
Department: Front Office
Reports To: Front Office Manager / Rooms Division Manager
Key Responsibilities
Front Office Operations
Supervise daily front desk activities, including check-in, check-out, room allocation, and guest requests
Ensure smooth coordination between the front office, housekeeping, and other departments
Monitor guest arrival/departure flow to optimize service delivery
Handle guest complaints and service recovery professionally
Team Supervision & Training
Supervise, schedule, and support front office associates
Assist in onboarding and training of new staff in line with hotel SOPs
Ensure staff grooming, attendance, and performance meet hotel standards
Conduct shift briefings and daily handovers
Guest Experience & Service Excellence
Maintain high guest satisfaction and service quality at all times
Ensure VIP, repeat guest, and special request handling is executed properly
Promote hotel services and upsell rooms or amenities when appropriate
Administrative & Compliance Duties
Ensure accurate data entry and guest records in the PMS
Monitor cash handling, billing accuracy, and credit procedures
Ensure compliance with UAE data protection, safety, and security policies
Prepare daily reports and assist management with operational analysis
Qualifications & Requirements
Diploma or Bachelor’s degree in Hospitality Management or related field preferred
Minimum 2–3 years’ experience in Front Office operations, with at least 1 year in a supervisory role
Hands-on experience with hotel PMS (Opera, Protel, IDS, or similar)
Previous UAE or GCC experience is an advantage
Skills & Competencies
Strong leadership and team coordination skills
Excellent guest service and communication abilities
Good command of English (Arabic or additional languages are an advantage)
Strong problem-solving and decision-making skills
Ability to work under pressure and manage multiple tasks
Professional & Cultural Standards
Professional grooming and appearance as per hotel standards
Respect for UAE cultural values and workplace conduct
High level of integrity, confidentiality, and professionalism
Willingness to work shifts, weekends, and public holidays
Medical & Legal Requirements
Medically fit as per UAE employment regulations
Eligible for UAE employment visa
Able to provide police clearance if required
Salary & Benefits
Competitive monthly salary (based on experience and hotel classification)
Accommodation or accommodation allowance
Duty meals
Medical insurance
Annual leave and air ticket as per the UAE Labour Law
Service charge (where applicable)
Working Hours
Shift-based schedule as per hotel operational requirements
Working hours and overtime in accordance with the UAE Labour Law
Contract Type
Limited or Unlimited Contract (as per UAE Labour Law)
Optional Note for Overseas Recruitment
Candidates from overseas must demonstrate strong PMS knowledge and familiarity with international hotel front office standards.
