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Bellman / Porter / Guest Service Assistant
Full-time / Permanent
UAE / GCC (Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah, KSA, Qatar, Bahrain, Oman)
Position Overview
The Bellman is the first point of contact for arriving and departing guests and is responsible for providing prompt, courteous, and professional luggage handling and guest assistance. The role ensures a positive first and last impression, supports guest satisfaction, and maintains high standards of service consistent with UAE/GCC hospitality expectations.
Department: Front Office / Guest Services
Reports To: Front Office Manager / Guest Relations Manager / Concierge Supervisor
Key Responsibilities
Guest Assistance & Luggage Handling
Welcome guests on arrival with a warm and professional greeting.
Assist with luggage handling, including delivery to guest rooms.
Escort guests to rooms, providing information about facilities and services.
Handle guest departures efficiently, assisting with luggage and transportation.
Provide concierge assistance when required (e.g., taxi arrangements, directions).
Service Excellence
Maintain a polished and professional appearance at all times.
Respond promptly to guest requests and inquiries with courtesy.
Assist VIP guests and high-profile visitors with personalized service.
Ensure a positive, friendly, and helpful demeanor.
Operational Support
Coordinate with Front Office, Housekeeping, and Bell Desk for smooth check-in/check-out processes.
Assist in maintaining public areas, entrance lobbies, and service corridors.
Ensure luggage storage areas are organized, secure, and safe.
Support other departments with manual handling tasks as required.
Safety & Compliance
Follow hotel safety procedures, including proper lifting techniques.
Ensure guest belongings are handled carefully and reported if damaged.
Comply with UAE/GCC occupational health and safety regulations.
Report lost & found items following hotel policy.
Teamwork & Communication
Communicate effectively with colleagues and supervisors.
Participate in team briefings, training sessions, and operational meetings.
Support team efforts during high-volume periods, events, and VIP arrivals.
Qualifications & Requirements
Education
High school diploma or equivalent preferred.
Vocational training in hospitality is an advantage.
Experience
1–2 years of experience as a Bellman, Porter, or Front Office Assistant preferred.
Hospitality or hotel experience strongly preferred.
Skills & Competencies
Strong customer service and interpersonal skills.
Ability to lift and carry heavy luggage safely.
Good knowledge of the local area, hotels, and transportation services.
Basic English communication skills; Arabic or other languages are an advantage.
Punctual, reliable, and professional.
Personal Attributes
Friendly, courteous, and guest-focused.
Physically fit and able to handle prolonged standing and heavy lifting.
Team player with a positive attitude.
Flexible to work shifts, weekends, and public holidays.
Work Conditions
Shift-based work, including early mornings, evenings, weekends, and holidays.
Physically demanding with frequent lifting, walking, and standing.
Exposure to indoor and outdoor conditions at the entrance and lobby areas.
Typical UAE/GCC Benefits
Competitive tax-free salary depending on hotel star-rating and experience.
Employment visa and medical insurance per UAE/GCC labour law.
Accommodation and transport allowance (employer dependent).
Staff meals, annual leave, and end-of-service benefits.
Career growth opportunities in Front Office, Guest Relations, or Concierge departments.
